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You should take a luggage not bigger than 40x20x25cm.
We highly suggest to leave you large luggage in your hotel in Cusco
Pick-up from hotels it is a courtesy service and it can only take place from hotels or accommodations located in Central Cusco and with easy access (no narrow roads such in San Blas area).
Passengers should check if their hotels or accommodations are located in Central Cusco. If hotels or accommodations are not in Central Cusco or have difficult access, passengers should choose, during the booking process, to be picked up from the meeting point located in Central Cusco.
Van + Train or Train only services should not be booked less than 3 hours of the departure time. Even if the system let visitors book train tickets less than 3 hours before the departure time, we cannot guaranteed the tickets and seats will be reserved.
We recommend not to book Van + Train or Train only service less than 3 hours the departure time. We highly suggest to book transportation service 24 hours in advance or at least 12 hours before the departure time.
In plaza regocijo wait in front of the water fountain until the driver or a member of the staff call you name to direct you to your vehicle.
Once your train arrive to Ollantaytambo Station you need to exit the station. The pickup will take place at the exit of the train station (in front of the exit gate). Wait until an agent will call your name to direct you to your vehicle.
On dual services (VAN + TRAIN) the pick point in Central Cusco is located in Plaza Regocijo (also known as Plaza Kusipata). This place is only a few meters from the Plaza de armas (main square) and it is a convenient location if you are hosted in one of the hotel in Central Cusco. Passengers must wait in from of the water fountain.
In Ollantaytambo the pick up point is at the exit gate of the Ollantaytambo train station. Passenger must wait in front of the exit gate.
The Van + Train offers are two services provided by two companies and their services are managed by Peruways.
The total Van + Train fare displayed on the Peruways website, is the result of the the the public train fare provided by the railway operators + the shuttle fare.
Pick up from hotels are only available on certain departures from Cusco or Puno.
In order to be able to be picked-up from your hotel you must book a transportation service which include the courtesy pick-up from hotel service.
You can know if the transportation service include (or no) the courtesy pick-up from hotel service during the booking process.
Please note pick up from hotels is a courtesy service which meant that is provide as a good gesture.
Pick up from hotel can only be offered from hotels with easy access and within Central Cusco or Central Puno.
If hotel are located outside Central Cusco/Puno or have difficult access, passengers will need to go to the main departure point.
Departure points are located in Plaza Regocijo (in front of the water fountain).
Yes, you can buy your tickets just 24 hours in advance but you will not be able to buy tickets less than 20h before the departure time.
We recommend to book enough in advance to avoid disappointment!
In order to reduce the number of visitors at the same place, the Peruavian government has created four (4) circuits to visit the citadel of Machu Picchu:
Not all Machu Picchu tickets have access to the same part of Machu Picchu but they all provide a great experience:
Machu Picchu only ticket:
This type of Machu Picchu ticket allow visitors to do a visit of the citadel using the circuit 1, circuit 2, circuit 3 OR circuit 4.
Please note this type of ticket Machu Picchu let visitors make a visit using one of the circuits mentioned above but visitors CANNOT make a visit using the fours circuits within a single visit. If a visitor start their visit using the circuit 3 for example they will not be able to visit the Machu Picchu later using the circuit 1, 2 or 4
Machu Picchu + Huayna Picchu ticket:
This type of Machu Picchu ticket allow visitors to do a visit of the citadel using the circuit 4
The circuit 4 is one of the most complete circuits as visitors have access to the most important part of the citadel. Additionally with this Machu Picchu + Huayna Picchu ticket visitor will be able to hike the most popular mountain.
Machu Picchu + Huchuy Picchu ticket:
This type of Machu Picchu ticket allow visitors to do a visit of the citadel using the circuit 4
The circuit 4 is one of the most complete circuits as visitors have access to the most important part of the citadel. Additionally with this Machu Picchu + Huchuy Picchu ticket visitor will be able to hike this new mountain and enjoy a beautiful view of the whole citadel without spending a lot of time hiking.
Machu Picchu +mountain ticket:
This type of Machu Picchu ticket allow visitors to do a visit of the citadel using the circuit 3.
The circuit 3 is short but nice circuit letting visitors having access to the most essential parts of the citadel. Visitors holding this Machu Picchu + mountain ticket will make a visit of the citadel using this short circuit in order to have time to hike the Machu Picchu mountain and enjoy the best view of the citadel. Iconic Machu Picchu pictures are taking from the top of this Machu Picchu mountain!
ISIC student cards alone are not accepted by Peruvian Authorities, therefore they cannot be used to book student tickets.
ISIC student cards can ONLY be used along with a National student card (card from your country), as an extra card if some information is missed on the national card.
Unfortunately as per the Peruvian Authorities ISIC student cards can NOT be used alone for any discount.
Students are responsible to provide valid student cards. Peruways cannot be held responsable if visitors provide invalid documents and Machu Picchu staff denied the entrance.
Your tickets will be automatically reserved after having completing the booking process and submitted the visitors details.
Tickets are sent by email within 24 hours. If tickets are booked during the weekend, tickets could be sent the next working day.
In certains circunstances, tickets can be longer to be sent due to payments delays. Tickets will be sent once payments are confirmed by the customer banks.
The access to Machu Picchu is reserved to people with a standard ticket and to the hikers of Inca Trail treks. The hikers of the Inca trek have an Inca trek tickets which allow them to visit the citadel of Machu Picchu on the second day, after their hike on day 1. The capacity of the entrance to Machu Picchu is apart from the limit of visitors of regular tickets.
Peruways can book and sell the standard entrance tickets but it can also book Inca Trail tickets when standard tickets are sold out.
This allows Peruways to offer the Machu Picchu Premium tickets which basically it is 2-day Inca Trail ticket, which includes the access to Machu Picchu.
Please note this Machu Picchu Premium ticket will only let you access to Machu Picchu circuit 3.
You will not do the Inca Trail trek as that required extra payment for guides, porters, tents, food etc…
Visitors with a Machu Picchu Premium Ticket will be able to enter to Machu Picchu once anytime from 6am to 2pm. The visit length is usually 2-3 hours.
On the ticket there will be 2 dates. Do not take in account the first date as is related to the Inca Trail that you will not do.
The date of entry for you will be the second one displayed on the tickets “Valid for Machupicchu”.
This is the reason why the price is higher than the standard tickets.
When a book is made for your entrance to Machu Picchu using a Machu Picchu Premium Ticket, Peruways have to buy at the same time an entrance to the 2-day Inca Trail, even if you will not use it.
If the Machu Pichu only tickets, Machu Picchu Circuit 4 + Huchuy Picchu, Machu Picchu Circuit 4 + Huayna Picchu and Machu Picchu Circuit 3 + Mountain are sold out you can get a premium ticket.
Premium tickets are more expensive but it visitors visit Machu Picchu using the circuit 3.
PERUWAYS is not responsible for any event that prevents the use of Machu Picchu Tickets such as: natural disasters, strikes, medical conditions, personal reasons or any event beyond our control that prevents you from using MACHU PICCHU TICKET; Therefore, we will not be able make any refund or modification on your ticket(s).
Visitors who open fraudulently disputes through their bank will risk penalties, sanctions and/or being pursued under their local authorities.
If a visitor failed to reach Peru or Machu Picchu for exceptional circumstance such as health or transportation issues, they must contact their travel insurance to be covered. Disputes or chargebacks through banks are NOT travel insurances and they can be considered as a financial fraud if they are used to try to reversed transactions against the rules.
The Citadel of Machu Picchu is a national and international classified and protected site; therefore, it depends on Peruvian Government and particularly on the Ministry of Culture Cusco. They establish access conditions, regulations, entrance fees.
No, you need to book your tickets through our booking system and have a valid Student Card and Passport in order to be able to used a discounted student ticket.
Student cards provided must show the following information: university/school information, full student name, student, photo and valid date within a single year (eg 2022-2023) . Multiyear cards are not accepted by the Peruvian authorities (eg 2021-2025).
The discount is valid for students until their 25 years old.
Tickets will NOT be refunded if the access is denied if visitors do not have a valid student card.
Machu Picchu tickets are NOT sold at the entrance gate. We highly recommend you to buy your ticket through our booking system at the earliest.
The Machu Picchu Tickets availabilities are provided by the Ministry of Culture.
It is not possible to cancel or refund your Machu Picchu tickets once they have been issued. Unfortunately the Ministry of Culture does not accept any cancellation modification or refunds after issuing Official Machu Picchu Tickets.
The best option is climbing to the Machu Picchu Mountain.
Most of visitors want to climb the Huayna Picchu for the view. However they do not know that the view from the Mountain is more beautiful. The reason is because you can get a more picturesque view of the overall site like on the famous pictures. Most of the visitors like to book the Huayna Picchu because is more popular (due to marketing) but the view they get from there is not the most authentic and they miss the nice view from the Machu Picchu Mountain.
The child tariff can be applied on children from 3 to 17 years old.
Children up to 2 year old can access for free if they can prove they have less than 36 months the date of their visit.
Unfortunately is not possible to change the name, passport number or date of visiting after placing the order of the ticket(s).
Peruways will not be responsible if customers provide not accurate personal information with mistakes.
The best option to the Machu Picchu only tickets is the Machu Picchu circuit 4 + Huchuy Picchu ticket. The prices is the same.