UPDATE: 16/03/2020

According to standard terms and conditions tickets or activities are not refundable in most of the cases. However due to the current conditions related to the Covid-19, Peuways is exceptionally applying a special temporary cancelation policy in order to help our visitors and travellers.

VISITORS FROM ALL COUNTRIES

with tickets or activities for visits between the 16th of March and the 30th of April 2020

Flights arriving from the European Union & Asia will not be authorised to land in Peru for a period of 30 days from the 16 of March 2020 (technically from 16th of April everything should be back to normal). Flights arriving from other destination will not be allowed to land in Peru for a period of 15 days from the 16 of March 2020.

Machu Picchu Tickets

Visitors from all countries with Machu Picchu Tickets for visits between the 16th of March and the 30th of April 2020 will have the following options if they need to cancel or change their travel dates due to the Coronavirus:

  1. Change of visit date FREE of charge
  2. Voucher equal to the amount paid per ticket with a deduction of 12USD (or 10EUR) per ticket.  This voucher can be used later on any Peruways service.
  3. Refund of the amount paid for each Machu Picchu Ticket with a deduction of 24USD (or 22.90EUR) per ticket

Visitors who are travelling within the dates mentioned above and who want to cancel or modify their Machu Picchu Ticket must contact Peruways at least 7 working days before the date of visit printed on their tickets.

Bus Aguas Calientes to Machu Picchu 

Visitors from all countries with Aguas Calientes to Machu Picchu Bus Tickets (Consettur tickets) for rides between the 16th of March and the 30th of April 2020 will have the following options if they need to cancel or change their travel dates due to the Coronavirus:

  1. Change of journey date FREE of charge
  2. Voucher equal to the amount paid per journey ticket with a deduction of 5USD per journey ticket. This voucher can be used later on any Peruways service
  3. Refund of the amount paid for each journey ticket with a deduction of 7USD per journey ticket

Passengers who are travelling within the dates mentioned above and who want to cancel or modify their Aguas Calientes to Machu Picchu Bus Tickets must contact Peruways at least 7 working days before the ride date printed on their tickets.

Bus Cusco to Ollantaytambo & Cusco to Machu Picchu Hidroelectrica

Passengers from all countries with transportation reservations for rides between the 16 of March and the 30 of April 2020 will have the following options if they need to cancel or change their travel date due to the Coronavirus:

  1. Change of journey date FREE of charge
  2. Voucher equal to the amount paid per journey ticket with a deduction of 20% per journey. This voucher can be used later on any Peruways service
  3. Refund of the amount paid for each journey with a deduction of 50 % per journey.

Passengers who are travelling within the dates mentioned above and who want to cancel or modify their journey Cusco to Ollantaytambo & Cusco to Machu Picchu Hidroelectrica must contact Peruways at least 7 working days before the journey date displayed on the email confirmation.

Tour Activities 

Visitors from all countries with tours activities between the 16 of March and the 30 of April 2020 will have the following options if they need to cancel or change or change their travel date due to the Coronavirus:

  1. Change tour date FREE of charge
  2. Voucher equal to the amount paid with a deduction of 10%. This voucher can be used later on any Peruways service
  3. Refund of the amount paid for each tour activity with a deduction of 35% per tour activity

Visitors who are travelling within the dates mentioned above and who want to cancel or modify their tour activities must contact Peruways at least 7 working days before the tour activity date displayed on the email confirmation

Train 

Visitors from all countries with train tickets for journey between the 16 of March and the 30 of April 2020 will have the following options if they need to cancel or change their travel date due to the Coronavirus:

  1. Change of date of journey FREE of charge
  2. Voucher equal to the amount paid with a deduction of 15%. This voucher can be used later on any Peruways service
  3. Refund of the amount paid for each ticket with a deduction of 25% 

Passengers who are travelling within the dates mentioned above and who want to cancel or modify their train tickets must contact Peruways at least 7 working days before the journey date printed on their tickets.

Bus through other external bus companies (Civa, Inka Express, Cruz del Sur, Oltursa)

There are no cancelations or refunds.

 

For visitors with Machu Picchu tickets, bus tickets, train tickets and tour activities from the 1st of May 2020 to the 30th of June 2020, the special condition for  visitors from all countries with tickets or activities for visits between the 1st of May and the 30th of June 2020 applied (see below)

 

For tickets and tours activities from the 1st of July standard term and conditions applied

 

VISITORS FROM ALL COUNTRIES

with tickets or activities for visits between the 1st of May and the 30th of June 2020

 

Flights arriving from all countries will be able to land in Peru as normal from 16th of April.

Machu Picchu Tickets

Visitors from all countries with Machu Picchu Tickets for visits between the 1st of May and the 30th of June 2020 will have the following options if they want to cancel or change their travel date due to the Coronavirus panic:

  1. Change of visit date with 20% of penalty of the amount paid
  2. Voucher equal to the amount paid with a deduction of 30%. This voucher can be used later on any Peruways service
  3. Refund of 50% of the amount paid

Visitors who are travelling within the dates mentioned above and who want to cancel or modify their Machu Picchu Ticket must contact Peruways at least 7 working days before the date of visit printed on their tickets.

Bus Aguas Calientes to Machu Picchu 

Passengers from all countries with Aguas Calientes to Machu Picchu tickets for visits between the 1st of May and the 30th of June 2020 will have the following options if they need to cancel or change their travel date due to the Coronavirus:

  1. Change visit date with a penalty of 2 USD per journey ticket
  2. Voucher equal to the amount paid per journey ticket with a deduction of 5USD per journey ticket. This voucher can be used later on any Peruways service
  3. Refund of the amount paid for each journey ticket with a deduction of 7USD per journey ticket

Passengers who are travelling within the dates mentioned above and who want to cancel or modify their Aguas Calientes to Machu Picchu Bus Tickets must contact Peruways at least 7 working days before the ride date printed on their tickets.

Bus Cusco to Ollantaytambo & Cusco to Machu Picchu Hidroelectrica

Passengers from all countries with transportation reservations between the 1st of May and the 30th of June 2020 will have the following options if they need to cancel or change their travel date due to the Coronavirus:

  1. Change of journey date FREE of charge
  2. Voucher equal to the amount paid per journey ticket with a deduction of 20% per journey. This voucher can be used later on any Peruways service
  3. Refund of the amount paid for each journey with a deduction of 50 % per journey.

Passengers who are travelling within the dates mentioned above and who want to cancel or modify their journey Cusco to Ollantaytambo & Cusco to Machu Picchu Hidroelectrica must contact Peruways at least 7 working days before the journey date displayed on the email confirmation.

Tour Activities 

Visitors from all countries with tours activities between the 1st of May and the 30th of June 2020 will have the following options if they need to cancel or change or change their travel date due to the Coronavirus:

  1. Change tour date FREE of charge
  2. Voucher equal to the amount paid with a deduction of 20%. This voucher can be used later on any Peruways service
  3. Refund of the amount paid for each tour activity with a deduction of 40% per tour activity

Visitors who are travelling within the dates mentioned above and who want to cancel or modify their tour activities must contact Peruways at least 7 working days before the tour activity date displayed on the email confirmation

Train 

Visitors from all countries with train tickets for journey between the 1st of May and the 30th of June 2020 will have the following options if they need to cancel or change their travel date due to the Coronavirus:

  1. Change of journey date with a penalty of 15%
  1. Voucher equal to the amount paid with a deduction of 25%. This voucher can be used later on any Peruways service
  1. Refund of the amount paid for each ticket with a deduction of 35% 

Passengers who are travelling within the dates mentioned above and who want to cancel or modify their train tickets must contact Peruways at least 7 working days before the journey date printed on their tickets.

 

Bus through other external bus companies (Civa, Inka Express, Cruz del Sur, Oltursa)

There are no cancelations or refunds.

 

For tickets and tours activities from the 1st of July standard term and conditions applied.