UPDATE: 26/05/2020

Important: The updated special temporary cancelation policy for Covid-19 – updated the 26/05/2020 – only applies to customers who submitted their request from the 26th of May 2020. For the customers who submitted their request BEFORE the 26th of May 2020 the previous special temporary policy for Covid-19 updated the 23/04/2020 applies (to see the previous temporary policy click here).

For the customers who submitted their request BEFORE the 23rd of April 2020 the first special temporary policy for Covid-19 updated the 16/03/2020 applies (to see the previous temporary policy click here).

 

 

 

According to standard terms and conditions tickets or activities are not refundable in most of the cases. However due to the current conditions related to the Covid-19, Peuways is exceptionally applying a special temporary cancelation policy in order to help our visitors and travellers.

VISITORS FROM ALL COUNTRIES

with tickets or activities for visits between the 16th of March and the 30th of June 2020

 

Machu Picchu Tickets

Visitors from all countries with Machu Picchu Tickets for visits between the 16th of March and the 30th of June 2020 will have the following options if they need to cancel or change their travel dates due to the Coronavirus:

  1. Change of visit date FREE of charge
  2. Voucher equal to the amount paid per ticket with a deduction of 12USD (or 10EUR) per ticket.  This voucher can be used later on any Peruways service.
  3. Refund of the amount paid for each Machu Picchu Ticket with a deduction of 24USD (or 22.90EUR)* per ticket.

Visitors who are travelling within the dates mentioned above and who want to cancel or modify their Machu Picchu Ticket must contact Peruways at least 7 working days before the date of visit printed on their tickets.

Please note that the above options are exceptional, can only be chosen once and they cannot be changed once selected. No further change of date will be possible as per the standard term and conditions that will apply.

Bus Aguas Calientes to Machu Picchu 

Visitors from all countries with Aguas Calientes to Machu Picchu Bus Tickets (Consettur tickets) for rides between the 16th of March and the 3oth of June 2020 will have the following options if they need to cancel or change their travel dates due to the Coronavirus:

  1. Change of journey date FREE of charge
  2. Voucher equal to the amount paid per journey ticket with a deduction of 5USD per journey ticket. This voucher can be used later on any Peruways service
  3. Refund of the amount paid for each journey ticket with a deduction of 7USD per journey ticket

Passengers who are travelling within the dates mentioned above and who want to cancel or modify their Aguas Calientes to Machu Picchu Bus Tickets must contact Peruways at least 7 working days before the ride date printed on their tickets.

Please note that the above options are exceptional, can only be chosen once and they cannot be changed once selected. No further change of date will be possible as per the standard term and conditions that will apply.

Bus Cusco to Ollantaytambo & Cusco to Machu Picchu Hidroelectrica

Passengers from all countries with transportation reservations for rides between the 16 of March and the 3oth of June 2020 will have the following options if they need to cancel or change their travel date due to the Coronavirus:

  1. Change of journey date FREE of charge
  2. Voucher equal to the amount paid per journey ticket with a deduction of 20% per journey. This voucher can be used later on any Peruways service
  3. Refund of the amount paid for each journey with a deduction of 50 % per journey.

Passengers who are travelling within the dates mentioned above and who want to cancel or modify their journey Cusco to Ollantaytambo & Cusco to Machu Picchu Hidroelectrica must contact Peruways at least 7 working days before the journey date displayed on the email confirmation.

Please note that the above options are exceptional, can only be chosen once and they cannot be changed once selected. No further change of date will be possible as per the standard term and conditions that will apply.

Tour Activities 

Visitors from all countries with tours activities between the 16 of March and the 3oth of June 2020 will have the following options if they need to cancel or change or change their travel date due to the Coronavirus:

  1. Change tour date FREE of charge
  2. Voucher equal to the amount paid with a deduction of 10%. This voucher can be used later on any Peruways service
  3. Refund of the amount paid for each tour activity with a deduction of 35% per tour activity

Visitors who are travelling within the dates mentioned above and who want to cancel or modify their tour activities must contact Peruways at least 7 working days before the tour activity date displayed on the email confirmation

Please note that the above options are exceptional, can only be chosen once and they cannot be changed once selected. No further change of date will be possible as per the standard term and conditions that will apply.

Train 

Visitors from all countries with train tickets for journey between the 16 of March and the 3oth of June 2020 will have the following options if they need to cancel or change their travel date due to the Coronavirus:

  1. Change of date of journey FREE of charge
  2. Voucher equal to the amount paid with a deduction of 15%. This voucher can be used later on any Peruways service
  3. Refund of the amount paid for each ticket with a deduction of 25% 

Passengers who are travelling within the dates mentioned above and who want to cancel or modify their train tickets must contact Peruways at least 7 working days before the journey date printed on their tickets.

Please note that the above options are exceptional, can only be chosen once and they cannot be changed once selected. No further change of date will be possible as per the standard term and conditions that will apply.

Bus through other external bus companies (Civa, Inka Express, Cruz del Sur, Oltursa)

There are no cancelations or refunds.

 

For visitors with Machu Picchu tickets, bus tickets, train tickets and tour activities from the 1st of July 2020 to the 31st of July 2020, the special condition for  visitors from all countries with tickets or activities for visits between the 1st of July and the 31st of July 2020 applied (see below)

 

For tickets and tours activities from the 1st of August standard term and conditions applied

*Deduction of 24USD/22,90EUR apply to normal Machu Picchu tickets cost booked on our website peruways.com. Visitors who have booked their tickets using a Premium service in order to book tickets in advance for the following year or to get tickets which are not available on other platforms, will not get refunded the premium service charges of 16USD.

 

 

VISITORS FROM ALL COUNTRIES

with tickets or activities for visits between the 1st of July and the 31st of July 2020

 

Machu Picchu Tickets

Visitors from all countries with Machu Picchu Tickets for visits between the 1st of July and the 31st of July 2020 will have the following options if they want to cancel or change their travel date due to the Coronavirus panic:

  1. Change of visit date with 20% of penalty of the amount paid
  2. Voucher equal to the amount paid with a deduction of 30%. This voucher can be used later on any Peruways service
  3. Refund of 50% of the amount paid

Visitors who are travelling within the dates mentioned above and who want to cancel or modify their Machu Picchu Ticket must contact Peruways at least 7 working days before the date of visit printed on their tickets.

Please note that the above options are exceptional, can only be chosen once and they cannot be changed once selected. No further change of date will be possible as per the standard term and conditions that will apply.

Bus Aguas Calientes to Machu Picchu 

Passengers from all countries with Aguas Calientes to Machu Picchu tickets for visits between the 1st of July and the 31st of July 2020 will have the following options if they need to cancel or change their travel date due to the Coronavirus:

  1. Change visit date with a penalty of 2 USD per journey ticket
  2. Voucher equal to the amount paid per journey ticket with a deduction of 5USD per journey ticket. This voucher can be used later on any Peruways service
  3. Refund of the amount paid for each journey ticket with a deduction of 7USD per journey ticket

Passengers who are travelling within the dates mentioned above and who want to cancel or modify their Aguas Calientes to Machu Picchu Bus Tickets must contact Peruways at least 7 working days before the ride date printed on their tickets.

Please note that the above options are exceptional, can only be chosen once and they cannot be changed once selected. No further change of date will be possible as per the standard term and conditions that will apply.

Bus Cusco to Ollantaytambo & Cusco to Machu Picchu Hidroelectrica

Passengers from all countries with transportation reservations between the 1st of July and the 31st of July 2020 will have the following options if they need to cancel or change their travel date due to the Coronavirus:

  1. Change of journey date FREE of charge
  2. Voucher equal to the amount paid per journey ticket with a deduction of 20% per journey. This voucher can be used later on any Peruways service
  3. Refund of the amount paid for each journey with a deduction of 50 % per journey.

Passengers who are travelling within the dates mentioned above and who want to cancel or modify their journey Cusco to Ollantaytambo & Cusco to Machu Picchu Hidroelectrica must contact Peruways at least 7 working days before the journey date displayed on the email confirmation.

Please note that the above options are exceptional, can only be chosen once and they cannot be changed once selected. No further change of date will be possible as per the standard term and conditions that will apply.

Tour Activities 

Visitors from all countries with tours activities between the 1st of July and the 31st of July 2020 will have the following options if they need to cancel or change or change their travel date due to the Coronavirus:

  1. Change tour date FREE of charge
  2. Voucher equal to the amount paid with a deduction of 20%. This voucher can be used later on any Peruways service
  3. Refund of the amount paid for each tour activity with a deduction of 40% per tour activity

Visitors who are travelling within the dates mentioned above and who want to cancel or modify their tour activities must contact Peruways at least 7 working days before the tour activity date displayed on the email confirmation.

Please note that the above options are exceptional, can only be chosen once and they cannot be changed once selected. No further change of date will be possible as per the standard term and conditions that will apply.

Train 

Visitors from all countries with train tickets for journey between the 1st of July and the 31st of July 2020 will have the following options if they need to cancel or change their travel date due to the Coronavirus:

  1. Free change of journey date, voucher to be used in 2020/2021 or refund following the provider policy

Passengers who are travelling within the dates mentioned above and who want to cancel or modify their train tickets must contact Peruways at least 7 working days before the journey date printed on their tickets.

Please note that the above options are exceptional, can only be chosen once and they cannot be changed once selected. No further change of date will be possible as per the standard term and conditions that will apply.

 

Bus through other external bus companies (Civa, Inka Express, Cruz del Sur, Oltursa)

There are no cancelations or refunds.

 

For tickets and tours activities from the 1st of August standard term and conditions applied.