Welcome to peruways.com. This Legal Notice governs your access to and use of our website and services. By accessing or using our website, you agree to be bound by these terms. Please read them carefully. If you do not agree with any part of these terms, please refrain from using our services.
1. Description of services
Peruways is a booking platform for authorized, official Machu Picchu entrance tickets and train tickets in Peru. We facilitate the booking process through real-time integration with the reservation systems of ticket-issuing operators and authorities.
We may also facilitate the booking of:
- Ground transportation (shuttles, vans, transfers)
- Bus tickets (Aguas Calientes shuttles, intercity bus)
- Tour packages and add-on services
We are not the operator of trains, buses, or the Machu Picchu citadel. Our role is limited to facilitating the booking and coordination of these services provided by third parties.
2. Booking process
- Bookings can be made through our website or with our customer service team.
- You must provide accurate passenger information at booking, including full legal name and passport number as they appear on your travel documents.
- Once payment is received, we issue e-tickets or booking confirmations by email.
- Many tickets (including Machu Picchu entrance and most train tickets) are nominative (name-bound) and cannot be transferred.
3. Pricing and payments
- Prices displayed on our website are in USD unless otherwise indicated at checkout.
- Displayed prices include all applicable taxes and our service fees.
- Our prices may include a service fee for our booking, coordination, and customer service - this is our own margin as a booking platform.
- Payment is processed at the time of booking through secure third-party payment processors.
- Accepted payment methods: Visa, Mastercard, American Express, Discover, JCB, Apple Pay, and other methods displayed at checkout.
4. Passenger data & documentation
- Machu Picchu entrance tickets and most train tickets are nominative and issued in the name of each individual traveler.
- You must provide accurate passenger data at booking: full legal name (as on passport), passport number, nationality, date of birth.
- You are solely responsible for the accuracy of passenger data provided.
- Errors in passenger data may result in denied entry or boarding - corrections after issuance may not be possible or may incur operator fees.
- Children (3-11 years) and infants (under 3) travel under specific operator policies, which we will apply at booking.
5. Cancellations, changes and refunds
- Once tickets are issued, they are generally non-refundable and non-changeable, per the operators' policies.
- Some tickets may allow modifications subject to operator fees - this is disclosed at booking where applicable.
- No refunds will be issued for missed departures, late arrivals, or failure to provide required travel documentation.
- If a service is cancelled by the operator, we will assist you in obtaining any refund available per the operator's specific terms.
6. Force majeure
Neither Peruways nor the ticket-issuing operators shall be liable for delays, cancellations, or service disruptions caused by force majeure events, including but not limited to:
- Natural disasters, weather conditions, landslides, floods
- Political unrest, strikes, protests, road blockades
- Government orders, closures, or restrictions
- Pandemics or public health emergencies
- Any other event beyond our reasonable control
In such cases, refunds are subject to the specific operator's force majeure policy.
7. Third-party services
Trains, Machu Picchu citadel entrance, and other transportation services are provided by third-party operators. Peruways is not the operator of these services.
- Any complaints or service issues should first be reported to Peruways customer service; we will liaise with the relevant operator on your behalf.
- Ultimate responsibility for service delivery rests with the operator of the specific service.
8. Prohibited activities
You may not:
- Use our website for any unlawful purpose
- Resell tickets purchased through our platform
- Use automated systems, bots, or scrapers to access our site
- Attempt unauthorized access to our systems or data
- Impersonate any person or entity, or provide false information
- Circumvent our security measures or fraud protection
9. Liability limitations
To the maximum extent permitted by applicable law, Peruways shall not be liable for:
- Indirect, incidental, consequential, punitive, or special damages
- Loss of profits, revenue, data, or opportunity
- Service interruptions or errors caused by third parties
- Actions or omissions of third-party operators, payment processors, or connectivity providers
Our maximum aggregate liability to you for any single booking is limited to the amount you paid for that specific booking.
10. Trademark acknowledgments
The following are registered trademarks of their respective owners and are referenced on our website for descriptive purposes only, to identify the services being booked:
- PeruRail®, Vistadome®, Belmond®, Hiram Bingham® - registered trademarks of their respective owners
- Inca Rail®, Voyager®, 360°® - registered trademarks of their respective owners
Peruways is not affiliated with, endorsed by, or officially partnered with these companies unless explicitly stated in a specific commercial agreement. Use of these trademarks does not imply any such affiliation.
11. Intellectual property rights
All content on peruways.com - including text, images, logos, illustrations, graphics, and site design - is owned by or licensed to Peruways and protected by copyright and other intellectual property laws.
Unauthorized reproduction, distribution, modification, or commercial use of any content is strictly prohibited without our prior written consent.
12. Privacy and data protection
Our collection, use, storage, and protection of your personal data is governed by our Privacy Policy.
We handle personal data in accordance with applicable data protection regulations, including:
- GDPR (Regulation (EU) 2016/679) for customers located in the European Union / EEA
- UK Data Protection Act 2018 for UK customers
- Other applicable regional privacy laws for our international customers
13. Cookies
We use cookies and similar technologies to improve your browsing experience, analyze site usage, and provide personalized content. See our Cookies Policy for details on the types of cookies we use and how to manage your preferences.
14. External links
Our website may contain links to third-party websites for informational purposes. We are not responsible for the content, privacy practices, or terms of use of these external websites. Accessing them is at your own risk.
15. Governing law and jurisdiction
These terms are governed by the laws of the platform's jurisdiction.
Dispute resolution shall follow this sequence:
- Direct resolution: Contact Peruways customer service first - most issues are resolved this way.
- Consumer arbitration: Where applicable in your jurisdiction, you may have the right to file complaints with consumer protection authorities.
- Courts: Any dispute not resolved through the above shall be subject to the exclusive jurisdiction of the competent courts of the platform's jurisdiction.
Notwithstanding the above, if you are a consumer resident in a jurisdiction that provides mandatory consumer protection rights, nothing in these terms shall limit those rights.
16. Updates to this legal notice
We reserve the right to modify this Legal Notice at any time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of our website after changes constitutes acceptance of the updated terms.
For any questions, concerns, or legal queries:
For booking, refund or general support: see our Help & FAQ page.
By using peruways.com, you acknowledge that you have read, understood, and agreed to this Legal Notice.
