Lost Machu Picchu ticket? Don’t worry—this happens more often than you think! Whether you misplaced the email confirmation or accidentally deleted the file, recovering your ticket is easier than you might expect. In this guide, we’ll show you step-by-step how to find your lost Machu Picchu ticket and get ready for your adventure.

1. Search Your Email Inbox and Spam Folder

After purchasing your Machu Picchu ticket, you should receive a confirmation email with your ticket attached (usually in PDF format).
If you can’t find it in your inbox, check these folders:

  • Spam/Junk
  • Promotions (especially in Gmail)
    Search using keywords like “Machu Picchu,” “Ticket,” or the name of the agency you purchased from.

2. Check the Official Machu Picchu Website

If you booked through the official government website or an authorized travel agency, you can usually retrieve your ticket by logging into your account with the details you used during the booking process.
You’ll typically need:

  • Your Booking/Reservation Code
  • The Passport Number you used during purchase
    Once logged in, you can download and print your ticket again.

3. Contact Customer Support of the Agency or Website

If you purchased your ticket through an online travel agency, reach out to their customer support team. Provide them with your:

  • Full name
  • Passport number
  • Date of travel
  • Payment details (like the last 4 digits of your credit card)
    Most agencies can resend the ticket to your email within a few hours.

4. Did You Book Through PeruWays.com?

If you booked your Machu Picchu ticket on PeruWays.com, we’ve got you covered!

  • Simply go to your PeruWays account or check your email for the confirmation message we sent after your purchase.
  • Still can’t find it? No problem! Our customer support team is quick to respond. Just send us your details, and we’ll resend your tickets in no time.

At PeruWays.com, we make booking Machu Picchu entrance tickets, train tickets, and bus transfers as easy as possible. Whether you’re planning in advance or need last-minute help, our team is always ready to assist.

5. Double-Check Your Passport Information

Sometimes tickets aren’t delivered because of small mistakes during booking, like entering the wrong email address or passport number. Make sure the details you’re using to search for your ticket match exactly what you provided when booking.

6. Tips for the Future: Keep Your Ticket Safe!

  • Download and save your ticket on your phone
  • Print a physical copy to bring with you
  • Back up the file to cloud storage (Google Drive, Dropbox, etc.)

Having both digital and printed copies can save you time and stress on travel day!

Ready to Book Your Machu Picchu Tickets?

If you haven’t booked yet—or you want a smoother experience next time—visit PeruWays.com. We offer an easy-to-use platform, secure payments, and instant confirmation for your Machu Picchu tickets, train rides, and more.

Let us help you make your dream trip to Machu Picchu simple and stress-free!