Terms and Conditions and Refund Policy

MACHU PICCHU ACCESS PASS(ES)

Definitions and Scope

• PERUWAYS: The name of the portal through which you access our services, available at https://peruways.com.
• CUSTOMER: The individual interested in purchasing electronic passes.
• ACCESS PASS(ES): Refers to the Machu Picchu entrance cost (rights of admission and taxes) plus credit card fees plus Peruways service fees.

General Conditions and Acceptance

1. The terms and conditions outlined here apply to all services provided by RAINBOW through its portal https://peruways.com. These terms are public, ensuring that the CUSTOMER is aware of them.
2. By using our reservation system, the CUSTOMER acknowledges and accepts these terms and conditions under which our services are provided. The CUSTOMER should be informed of all details in a timely manner.
3. ACCESS PASS(ES) to Machu Picchu are personal and nominative.
4. ACCESS PASS(ES) to Machu Picchu are non-refundable.
5. ACCESS PASS(ES) to Machu Picchu are valid only when presented with the identity document, the printed electronic pass, and a valid student card (if a student discount applies).
6. CUSTOMERS who reserve an ACCESS PASS under a discounted student rate must provide a valid student card containing all mandatory information requested by the Peruvian Authorities, as described in the “Discounts for Minors and Students” section.
7. CUSTOMERS who reserve an ACCESS PASS under a discounted child rate must provide a valid passport confirming the child’s age, as described in the “Discounts for Minors and Students” section.
8. PERUWAYS will send the Machu Picchu ACCESS PASS(ES) to the contact email used at the time of reservation, only if all required visitor details and valid documents are provided.
9. CUSTOMER grants PERUWAYS authorization to book the Machu Picchu entrance on their behalf through the Peruvian Authorities as soon as the booking process is completed on our portal Peruways.com.
10. CUSTOMER understands that if they fail to provide visitor details or mandatory documents on time, they are not entitled to a refund.
11. CUSTOMERS acknowledge and agree that entry to Machu Picchu is strictly limited to the time specified on their ACCESS PASS(ES). A one-hour grace period is allowed (for example, if your pass is for 11:00 AM, you may enter any time between 11:00 AM and 12:00 PM). Entry beyond this one-hour window will be denied, and no refunds will be provided for late arrivals.
12. CUSTOMER understands and accepts that PERUWAYS cannot process an order if the information submitted is incomplete or if one or more visitors’ information is missing for a group order.
13. CUSTOMER understands and accepts that once details for all visitors in a reservation are received, the passes will be issued within 24 hours. If an order is placed on a weekend or bank holiday, the ACCESS PASS(ES) to Machu Picchu will be sent the next working day.
14. CUSTOMER understands and agrees to provide a correct and regularly checked email address during purchase. PERUWAYS is not responsible for typographical errors made by the CUSTOMER or if the CUSTOMER provides an email address they do not actively use. The PERUWAYS system automatically follows the instructions and email address provided by the CUSTOMER.
15. CUSTOMERS acknowledge they must arrive within the time slot booked. Visitors who arrive more than one hour after the time indicated on their Machu Picchu ACCESS PASS(ES) will be denied entry without any refund option.
16. CUSTOMER understands and accepts that if they book ACCESS PASS(ES) for the following year, and the Peruvian Authorities have not yet enabled PDF copies of such passes, PERUWAYS will begin the internal booking process. The PDF copies of the ACCESS PASS(ES) will be sent once they become available.
17. CUSTOMER who books an ACCESS PASS(ES) for a period of the following year for which PDF copies are not yet available acknowledges and agrees that the order cannot be canceled or refunded once the internal booking process has started.
18. CUSTOMER who books an ACCESS PASS(ES) for a period of the following year and whose PDF copies are not yet available will receive a Peruways Reservation Ticket as proof that their reservation has been successfully recorded for the requested date and time slot.
19. CUSTOMER understands and accepts that an order cannot be classified as a duplicate or “similar” if it was made with any changes in date, number of visitors, or corrections to the initial order.
20. CUSTOMERS are responsible for booking the correct ticket category. They acknowledge and accept that Machu Picchu public agents reserve the right to deny entry if an incorrect ticket category is booked. PERUWAYS will not refund such purchases.
21. CUSTOMER understands and accepts that by booking ACCESS PASS(ES) to Machu Picchu through the PERUWAYS website, they will be charged for The Machu Picchu entrance cost (rights of admission and taxes), Credit card fees and PERUWAYS service fees (ranging from USD 15 to USD 22 depending on ticket type and exchange rate) + advance period fees (USD 12) per pass (applicable only for bookings made the year prior to the visit, before the Peruvian Government releases the ticket slots).

22. CUSTOMER understands that PERUWAYS service fees are additional charges for PERUWAYS to issue the Machu Picchu ACCESS PASS(ES), send them by email, and process any free-of-charge modifications in line with Ministry of Culture policy.
23. CUSTOMER understands and accepts that they are responsible for any additional costs associated with any paid modification or cancellation of their Machu Picchu ACCESS PASS(ES).
24. CUSTOMER understands and accepts that credit card fees and PERUWAYS service fees are not refundable if the Ministry of Culture cancels visits or closes the site on the booked day for valid security or health reasons.
25. CUSTOMER accepts that if a specific Machu Picchu pass type is not available at the time of purchase, they may receive an alternative type of Machu Picchu pass (e.g., from Machu Picchu Only to Machu Picchu + Huchuy Picchu, or from Machu Picchu + Wayna Picchu to Machu Picchu + Mountain). The alternative pass will be similar to the original and will grant access to the citadel.
26. CUSTOMER understands and accepts that the Ministry of Culture may change the entry time to Machu Picchu, Huayna Picchu, or Mountain for security or conservation reasons at any time without notice.
27. CUSTOMER understands and accepts that the service is considered rendered from the moment the reservation or Machu Picchu ACCESS PASS(ES) are sent via email by PERUWAYS to the email address provided by the CUSTOMER.
28. CUSTOMERS understand and accept that aggressive or criminal behavior—whether violent, abusive, or threatening—will not be tolerated and will result in denial of access to the citadel without a refund option.
29. CUSTOMER understands and accepts that they will not initiate a claim, dispute, or publish a negative review through any external entity if PERUWAYS has complied with these terms and conditions.
30. CUSTOMER understands and accepts that if PERUWAYS agrees to provide a partial or full refund as a gesture of goodwill or in accordance with these terms, the CUSTOMER will lose their right to this refund if they initiate a chargeback dispute with their financial institution.
31. CUSTOMER agrees to pay any and all chargeback fees in the event they file a chargeback against PERUWAYS with their financial institution.
32. CUSTOMER agrees to pay any and all collection agency fees, court costs, attorney fees, or related expenses if PERUWAYS must employ a collection agency or law firm to collect overdue balances.

Conditions of Access to the Inca City of Machu Picchu

1. To access the Inca City of Machu Picchu, CUSTOMER must present printed ACCESS PASS(ES) and the original passport or identity document corresponding to the name on the pass.
2. Students must carry their physical student cards, made of plastic material.
3. Students must be 25 years old or younger.
4. The entrance is valid only for the specific date and time indicated on the ACCESS PASS(ES).
5. It is important for the CUSTOMER to retain their Machu Picchu ACCESS PASS(ES) until leaving the site, as it may be requested by Ministry staff both outside and inside the Inca City.
6. Public agents will deny access to visitors who arrive more than one hour after the time displayed on their Machu Picchu ACCESS PASS(ES).
7. Ministry staff reserves the right to refuse entry to CUSTOMERS displaying physical or behavioral signs of intoxication due to alcohol or other substances.
8. CUSTOMERS exhibiting behavior that violates public morals or good conduct will be removed from the Inca City.
9. CUSTOMERS posing a safety or security risk to other visitors, staff, or PERUWAYS partners will be denied access without refund.
10. The following items are prohibited in the Inca City:
    • Any type of weapon (bladed weapons, firearms, air-compression weapons, hunting weapons, etc.)
    • Flammable liquids such as kerosene, gasoline, petroleum
    • Sound equipment, speakers, or any items producing intrusive noise for visitors, as well as animals that inhabit the Inca City

Conditions for Changes to Machu Picchu Access Passes

1. Machu Picchu ACCESS PASS(ES) cannot be changed or canceled.
2. Machu Picchu ACCESS PASS(ES) are non-transferable and nominative.
3. Under no circumstances is PERUWAYS obligated to make changes to Machu Picchu ACCESS PASS(ES).
4. Once an ACCESS PASS reservation to Machu Picchu is issued, it is not possible to change the visit date, entry time, passport numbers, names, or nationality.

Cancellation Policy for Machu Picchu Access Passes

1. Machu Picchu ACCESS PASS(ES) cannot be canceled and are non-refundable or transferable.
2. Once an order is placed, the CUSTOMER authorizes PERUWAYS to commence the internal booking process and acknowledges that no refunds will be provided if they fail to supply the required visitor details or mandatory documents in a timely manner.

Discounts for Minors and Students

1. CHILDREN aged 8 to 17 years are eligible for a discounted ACCESS PASS reservation to Machu Picchu. The CUSTOMER must provide a valid identity document (passport or ID card) to issue a discounted pass via the Peruvian authorities. A copy of the child’s documents must be submitted through our website at https://peruways.com/validation or emailed to booking@peruways.com.
2. STUDENTS from anywhere in the world may qualify for a discounted ACCESS PASS reservation to Machu Picchu if they provide a valid student card showing:
   • Full name of the student
   • Photo of the student
   • A valid date covering a single year of validity (e.g., 01/09/2015 to 30/09/2016). Multi-year cards are not accepted.
   • University or school information

   Student cards must be made of plastic. Paper student cards are not accepted. This discount does not apply to graduate, master’s, or doctoral students, or anyone older than 25.

3. Student cards missing one or more of the above mandatory details will not be accepted by the Peruvian Authorities for a discount.
4. CUSTOMERS who fail to provide mandatory documents to prove a child or student discount will not be refunded.
5. The child or student discount is granted by the Peruvian authorities, not by PERUWAYS.
6. CUSTOMER understands that discount conditions stated above are defined and enforced by the Peruvian authorities.
7. If a CUSTOMER cannot provide the required documentation to apply the discount, they may upgrade from a child/student pass to a standard/adult pass to avoid losing the amount paid.

Terms and Procedures of Payment

1. Prices for our services are expressed in U.S. dollars (USD). The data requested during purchase is used solely to process the electronic ACCESS PASS(ES) transaction.
2. The CUSTOMER is responsible for any additional commission charged by the chosen payment method; this percentage varies according to the country and is determined by the payment intermediary (bank, credit card issuer, or relevant financial institution).
3. If PERUWAYS must employ a collection agency or law firm to collect overdue balances, the CUSTOMER agrees to pay any and all associated fees, including collection agency fees, court costs, attorney fees, and any incidental costs.

Exclusion of Liability

1. PERUWAYS is not responsible for any event preventing the use of the Machu Picchu ACCESS PASS(ES), such as natural disasters, strikes, medical issues, personal reasons, or any event beyond our control. No refund or modification will be possible in such circumstances.
2. CUSTOMER understands and accepts that ACCESS PASS(ES) grant access to the citadel of Machu Picchu, and that the Ministry of Culture may close certain circuits or parts of the citadel without notice due to weather conditions or any other reason that jeopardizes visitor safety.
3. CUSTOMER understands and accepts that they cannot request a full or partial refund if a circuit is closed and an alternative circuit is offered, or if part of the citadel is closed for weather- or safety-related reasons.
4. PERUWAYS is not liable if the CUSTOMER does not provide the necessary visitor information or documentation on time to issue the Machu Picchu ACCESS PASS(ES).
5. PERUWAYS is not liable if the data provided by the CUSTOMER does not match the details on their passport, ID, or university student card. Machu Picchu ACCESS PASS(ES) are nominative and non-transferable.
6. PERUWAYS is not responsible if the email address provided by the CUSTOMER is incorrect or not checked regularly, and the ACCESS PASS(ES) are not received on time.
7. PERUWAYS is not responsible if the CUSTOMER cannot provide a valid student card or passport to issue discounted Machu Picchu ACCESS PASS(ES).
8. PERUWAYS is solely an intermediary between the CUSTOMER and the Peruvian authorities. PERUWAYS is not responsible for accidents, losses, injuries, archaeological site closures, or extra expenses incurred in connection with using our services.
9. PERUWAYS is not responsible if the Machu Picchu archaeological site is closed on the CUSTOMER’s visit date. In such cases, only the Machu Picchu entrance cost can be refunded, excluding credit card fees and PERUWAYS service fees.
10. PERUWAYS is not liable for any issues related to train services, bus transportation, or delays, mechanical failures, or cancellations due to weather or other reasons. These services are the responsibility of the companies providing them.
11. PERUWAYS is not responsible for damage to or partial/total loss of baggage.
12. PERUWAYS is not responsible for the CUSTOMER’s movement within the Machu Picchu archaeological site.
13. CUSTOMERS who cannot complete their visit to the archaeological site for any reason will lose all rights to their ACCESS PASS(ES) and are not eligible for any refund from PERUWAYS.

BUS TICKETS 

These terms and conditions (collectively referred to as the “Terms”) govern your access to and use of the website peruways.com, Peruways sales points, and any mobile applications that are linked to or referenced by these Terms (collectively referred to as the “Website”).

Please read these Terms carefully before using the Website, as they may be amended from time to time. For clarity, please note that the Website does not provide any services itself but serves as a platform connecting customers with service providers.

PLEASE NOTE THAT YOUR USE OF THE WEBSITE IN ANY WAY SIGNIFIES YOUR ACCEPTANCE OF THESE TERMS. By agreeing to these Terms, you also accept our other Website policies, including but not limited to: (i) the Privacy Policy and (ii) the Cookie Policy. These policies are accessible in the Website’s footer section. If you disagree with these Terms, please do not use the Website.

Users are deemed to have read, understood, and expressly accepted these Terms, which govern transactions involving bus ticket bookings through the Website and are binding on Users. All rights and liabilities regarding the use of the Website and its facilities shall be limited to the scope of this agreement.

In addition to these Terms, any ‘terms of service’ of the application-programming interface (“API”) with which Peruways may tie-up form an integral part of this Agreement (“API Terms”). In case of any conflict, these Terms shall prevail.

1. Terminology: “You” or “User” means any individual or legal entity that agrees to use the Facilities offered on the Website. “We”, “Us”, “Our” refers to the Website and/or its affiliates.

2. Our Website: Peruways operates with a network of transport providers but does not provide services directly. The Website connects buyers with bus operators/service providers. Accordingly:

• Any liability regarding services/products offered shall lie solely with the service provider.
• The Website is only a facilitator and is not a party to the transactions.
• All prices and offers are considered invitations to treat under Peruvian law, and a binding contract is only formed upon acceptance by the bus operator.

3. User Account:

• You are responsible for maintaining the confidentiality of your account and password.
• By using the Website, you authorize us to access third-party platforms for payment processing.
• You must ensure your account details are accurate and updated.
• Unauthorized commercial use of the Website’s content is prohibited.
• We reserve the right to terminate accounts used for illicit purposes.

4. Membership Eligibility:

• The Website is only available to individuals aged 18 and above who can enter into legally binding contracts under Peruvian law.
• Use by minors must be through a legal guardian.

5. Privacy: By accepting these Terms, you are bound by:

• The Privacy Policy
• The Cookie Policy

6. Links:

• The Website may include links to third-party sites for your convenience. We do not endorse or control these sites.
• Unauthorized commercial linking or data extraction from the Website is prohibited.

7. Use Management:

• You are granted a limited right to use the Website for personal, lawful purposes.
• You must not use the Website to engage in illegal activities or to post offensive content.

8. Communications:

• You agree to receive communications from us electronically.
• Communications may be via email or other electronic means, subject to your consent.

9. Disclaimer of Warranties and Liability:

• The Website and its services are provided “as is” and “as available” without warranties.
• We are not responsible for:
  • Service availability or accuracy
  • Delays or deficiencies in services by transport operators
  • Rude behavior or inadequate service by operators
  • Cancellations, theft, seat changes, or inaccurate vehicle descriptions
• We are responsible only for:
  • Issuing valid tickets
  • Providing customer support in case of delays or issues

10. Payment:

• We are not liable for payment-related issues such as authorization failures or exceeded limits.
• Payment is facilitated between you and the bus operator.
• The Website acts as an intermediary and not a fiduciary or trustee.

11. Carriage Policy:

• You must confirm travel details before booking and arrive on time.
• Bus operators reserve the right to refuse transport for justified reasons, such as unruly behavior or invalid documentation.
• Tickets are non-transferable and must match the traveler’s valid ID.
• Children under 12 must be accompanied by an adult.
• Operators may cancel, delay, or reschedule trips as needed.
• Valid travel documents must be carried; we are not responsible for immigration-related delays or denials.

12. Immigration:

• Peruways is not responsible for immigration delays or related issues.

13. Intellectual Property Rights:

• All Website content is owned by Peruways or its suppliers and protected under intellectual property laws.
• You may not reuse Website content or trademarks without written consent.

14. Grievance Officer: For consumer grievances, contact: contact@peruways.com

15. Indemnity and Release:

• You agree to indemnify Peruways against claims arising from your use of the Website or breach of these Terms.
• You release Peruways from liability arising from actions by third-party service providers.

16. Losses:

• Peruways is not responsible for indirect or consequential losses resulting from Website use.

17. Governing Law and Jurisdiction:

• These Terms are governed by Peruvian law.
• Disputes shall be settled in Peruvian courts.

18. Suspension, Termination or Cancellation:

• We may suspend or terminate your account without prior notice if these Terms are breached.

19. Amendment / Modification:

• These Terms may be modified at any time by updating the Website. Users are responsible for reviewing updates.

20. Limitation Of Liability:

• Peruways’ liability is limited to the value of the last transaction conducted on the Website.

21. Miscellaneous:

• These Terms represent the full agreement between parties.
• If any clause is found invalid, the rest remain effective.
• Delay in enforcing rights is not a waiver of those rights.

22. Cancellation Policy for Transportation Services: Please note that Peruways sells tickets which are completely non-refundable.

• Seats booked cannot be cancelled and are non-refundable or transferable.
• Once an order is placed, the CUSTOMER authorizes Peruways to start the internal booking process and accepts that no refund will be granted in case of failure to provide passenger details or required documents.

23. Exclusion of Liability:

• PERUWAYS is not responsible for any event that prevents the use of the bus ticket such as: natural disasters, strikes, medical conditions, personal reasons, or any event beyond our control that prevents you from using the bus ticket; Therefore, we will not be able to make any refund or modification on your ticket(s).
• PERUWAYS is not responsible if the CUSTOMER does not provide the visitors’ information or requested documentation on time in order to issue the bus ticket.
• PERUWAYS is not responsible if the data provided by the CUSTOMER does not match the passport, DNI or University ID Card. The bus ticket is nominal and non-transferable.
• PERUWAYS is not responsible if the email address provided by the CUSTOMER is incorrect and the bus ticket is not received on time.
• PERUWAYS is not responsible if the ticket(s) are not used due to the customer not seeing the email in their inbox or spam folder.
• PERUWAYS is not responsible if the CUSTOMER cannot provide a valid student card or passport to issue a discounted ticket.
• PERUWAYS is only an intermediary between the CUSTOMER and the bus companies. Therefore, PERUWAYS is not responsible for any accident, loss, injury, or extra expenses incurred during the use of the services.
• PERUWAYS is not responsible in case of cancellation of the bus service on the day of the CUSTOMER’s trip. In such cases, only the basic bus ticket may be refunded, excluding CREDIT CARD FEES or PERUWAYS SERVICE FEES.
• PERUWAYS is not responsible for deterioration, partial or total loss of luggage.

TRAIN TICKETS TERMS AND CONDITIONS

TERMS AND CONDITIONS

For Booking Train Tickets via Peruways: Pertaining to Services Offered by Both the Booking Platform and Railway Companies.

1. Terms and Conditions of the Agreement
2. RAILWAYS COMPANY: Carriers.
3. CLIENT(S): Direct passenger(s) or Travel agency(s).
4. TRAVEL TICKET: Proof of payment for the contracted transport service.
5. DIRECT PASSENGER: A passenger whose travel ticket does not include a third party’s Tax I.D. (RUC).
6. POINTS OF SALE: Places where operations related to the sale of travel tickets are carried out in person.
7. BOOKING PLATFORM: Peruways
8. General Conditions

1. In accordance with the provisions of Article 129 of the National Railway Regulations, approved by Supreme Decree No. 032-2005-MTC (hereinafter, the National Railway Regulations), by purchasing the TRAVEL TICKET the CLIENT unconditionally and without reservation, accepts all the terms and conditions set forth herein.
2. The TRAVEL TICKET is personal and nominative.
3. The transfer of the TRAVEL TICKET to someone else must be done at least twenty-four (24) hours before the departure time of the train, presenting a copy of the identity document of the holder of the TRAVEL TICKET, a copy of the identity document of the new passenger and the TRAVEL TICKET that is being changed.
4. The TRAVEL TICKET may only be transfered to someone else when the same conditions under which the original TRAVEL TICKET was issued (fare and type of passenger) are met; in case these requirements are not met the CLIENT must purchase a new ticket. If the transfer is from a child to an adult, PERUWAYS must be paid the difference in rate; if the transfer is from an adult to a child, any difference in rate will not be refunded. If the TRAVEL TICKET was purchased through a travel agency, it must be transferred through it.
5. In case the CLIENT needs to update its identification details provided when purchasing the TRAVEL TICKET, it may do so only at least twenty-four (24) hours in advance of the departure time of the train at no cost, by presenting a copy of his/her ID on the basis of which he/she wishes to perform the update and the TRAVEL TICKET that is being changed. This update can only be made at the Point of Sale of Wanchaq Station and Av. El Sol or through our reservation center at 01-6254848.
6. Passengers are eligible for a discount fare on a round-trip ticket only if the entire round trip is completed.
7. If a passenger misses or skips any segment of a round-trip ticket, all remaining van or train journeys on the ticket’s itinerary will be canceled without the right to a refund, as the whole ticket will be considered a no-show.
8. PERUWAYS will make its best efforts to transport CLIENTS and their belongings safely, effectively, fast, promptly and diligently, except in circumstances or factors that are beyond the normal performance of PERUWAYS and/or that may affect the scheduled timetables.
9. This transportation agreement is subject to Peruvian legislation, in particular the rules of the National Railway Regulations, its amendments and related rules, which include the health standards issued in connection with the prevention of SARS-COV2. The CLIENT shall take into account in particular the obligations established by the National Railway Regulations reproduced in Exhibit 4 hereto.
10. The purchase of TRAVEL TICKETS through the PERUWAYS website is governed by the provisions hereof, as applicable, and also by the terms and conditions set out in Exhibit 3 thereto.
11. CLIENTS can obtain their TRAVEL TICKET virtually by downloading the “PERUWAYS eTicket” App from Google Play or Apple Store.
12. For in-person exercise of the rights and obligations related to the use of the transport service referred to in these Terms and Conditions, the printed or virtual TRAVEL TICKET must be exhibited.
13. Food service on-board during the course of the journey shall be subject to the restrictions and conditions established by the country’s regulatory and health authorities.

III. Conditions for boarding

1. All CLIENTS boarding the train must carry and are obliged to show their virtual and/or physical TRAVEL TICKET, valid identity document (National Identity Document, RENIEC Registration Certificate, passport, alien card, birth certificate, as applicable); in addition, the name must match the one entered in the TRAVEL TICKET and in the symptomatology sworn statement. In addition, the documents established in Ministerial Resolution 578-2020-MTC or those amending it will be required. In the case of minors traveling without their parents, the permits required by the applicable legislation for the travel of minors must be exhibited, as applicable: authorization with notarized certification from at least one parent; or authorization from the relevant judge when both parents are not present. In addition, in relation to the travel of minors, the Infants and Children’s Policy described in Exhibit 2 hereto shall be observed. The railway operator reserves the right to check the TRAVEL TICKET before and during the trip.
2. In the event that the CLIENT does not show his/her identity document and, consequently, does not sufficiently prove ownership of the TRAVEL TICKET, his/her boarding may be restricted, and no type of reimbursement whatsover shall apply due to such circumstance.
3. All CLIENTS who want to board a train must check-in with all their full details (full name, nationality, date of birth, passport number) at least 48 hours before the departure time or before the availabilities for the train booked are low.
4. In the event that the CLIENT does not check-in on time, his/her boarding may be restricted, and no type of reimbursement whatsover shall apply due to such circumstance.
5. The railway operator may refuse to provide the transport service, without liability, to passengers whose TRAVEL TICKETS have incomplete or missing information, or who do not present their ID, or the documents referred to in point 1, before or during the trip. Also, each passenger must board wearing a mask, a face shield, and undergo a body temperature check, at the beginning and end of the service observing the restriction of boarding for people who have a temperature of more than 38 degrees, perform the disinfection of the footwear (sole) before boarding the service, comply with the procedure of washing or disinfecting hands in accordance with the provisions of the CARRIER or the station concessionaire , allow the disinfection of their luggage and personal items before boarding.
6. In case of loss of the national identity document, the CLIENT may produce as identification the copy of said document issued by the National Register of Identification and Civil Status – RENIEC. In case of loss of the alien card or passport of foreign passengers, the CLIENT may produce as identification the legible copy of said document (physical or virtual) and the copy of the corresponding police report.
7. The virtual presentation of identity documents is allowed in order to identify the CLIENT without having to manipulate his/her documents. However, in case of doubt or lack of clarity, PERUWAYS may require the original identity documents to be displayed.
8. Passengers must arrive at the station 30 minutes before the boarding time shown on their TRAVEL TICKET. The stations have limited capacity and, therefore, if passengers do not arrive on time, access could be restricted.
9. At each station, passengers must comply with the relevant safety and health protocols for entry. Each passenger must board wearing a mask, a face shield, and undergo a body temperature check at the beginning and end of the service, observing the restriction of boarding for people who have a temperature of more than 38 degrees, perform the disinfection of the footwear (sole) before boarding the service, comply with the procedure of washing or disinfecting hands in accordance with the provisions of the CARRIER or the station concessionaire, allow the disinfection of their luggage and personal items before boarding. In the event that a passenger does not comply with the safety conditions set out above, the station concessionaire will not allow him/her to enter.
10. PERUWAYS reserves the right to restrict or deny the use of its services to individuals whose health status is inadequate to make the trip and/or women in advanced stages of pregnancy (equal to or greater than seven months).
11. A passenger whose health condition may imply that he/she must be transferred by emergency or evacuation, must contact a representative of the Ministry of Health, travel with a companion and carry the relevant documentation to attend to any situation regarding his/her health condition. The passenger and his/her companion must have a TRAVEL TICKET.
12. With regard to their health, passengers travel at their own risk.
13. In any case, PERUWAYS, will not be responsible for the health or physical condition of the CLIENTS or for any accident they may suffer or problem they may encounter as a result of their health condition.
14. In case a CLIENT presents symptoms or health issues during the trip, the train staff will inform the staff of the nearest station in order for it to contact medical staff to disembark and take care of the passenger. The train will continue its journey. Medical, transportation or other expenses arising from this situation will be borne by the CLIENT. If during the trip a passenger shows discomfort that would cause suspicion of being infected with Covid19, the person will be isolated in the car and the concessionaire’s control center will be notified in order for it to make the necessary arrangements with the local health authorities.

1. Conditions for the carriage of luggage

1. The TRAVEL TICKET only allows transporting the CLIENT and his/her carry-on baggage (01 bag or backpack) with a weight not greater than 05kg/11lb and a maximum size of 62 linear inches/157 cm (height + length + width).
2. Boarding with luggage larger than stated above will not be allowed.
3. BLOCKING THE EXITS WITH ANY TYPE OF BAGGAGE IS PROHIBITED BY LAW. In this sense, PERUWAYS reserves the right to remove any type of object and/or luggage that blocks any type of exit from the train.
4. On the route to Machupicchu (round trip) the CLIENT may request special assistance with his/her luggage by contacting equipaje@PERUWAYS.com, not less than 48 hours before the departure of the train. Such assistance is subject to space availability.
5. Passengers are responsible to carry with them their valuables and/or fragile items (money, jewelry, documents, electronic equipment, etc.) during the entire journey, and must not leave them inside their luggage. PERUWAYS shall not be liable for the loss or damage of any valuable.
6. On the route to Puno, PERUWAYS has a hold car which allows passengers to carry more baggage than allowed, according to the measurements stated in point 1 of this section. In any case, the additional baggage may not exceed 2 pieces that together weigh 23 kg/50.6lb
7. The CLIENT may carry during the trip a reasonable quantity of medicine and items for personal use.
8. Before packing its carry-on luggage, the CLIENT must make sure that none of the following items are included: weapons, ammunition, explosives and flammable substances or any substance that may pose a hazard to passengers, crew and/or cargo, among others detailed in the referred section.
9. Any baggage-related claim must be made immediately after the arrival of the train at the station to the supervisor on board or to the car manager who is responsible for guaranteeing service at the time of boarding, on board and when disembarking.
10. In no case PERUWAYS will be responsible for additional baggage or, if it required special attention, the CLIENT failed to request it as set out in this section.
11. The limit of liability for a baggage-related event directly attributable to PERUWAYS and duly verified, that meets the conditions set out in this section, shall in no case exceed US$ 25.00
12. Relocation of CLIENTS

1. Seats will be assigned in compliance with the provisions of the Ministry of Transport and Communications and, as established by Peruvian regulations. Passengers will not be allowed to change seats during the journey.
2. Where for any reason, including operational and technical reasons, acts of God or force majeure, PERUWAYS must relocate its CLIENTS to a different service or frequency, PERUWAYS will make its best efforts to contact them and make the necessary arrangements to carry out such relocation. Relocation cases arising from acts of God or force majeure shall not be the responsibility of PERUWAYS.
3. The relocation requests made by the CLIENT will be attended by PERUWAYS according to the availability of its services and timetables. PERUWAYS will not assume any responsibility in case the relocation request cannot be met.
4. Likewise, if necessary, PERUWAYS may change the seats that it had assigned, taking into account the seating availability.
5. No smoking on board the train
6. According to applicable law, smoking is absolutely banned in any area of the train, including its public and private areas and toilets.

VII. Special conditions in cases of contingency

1. In case of loss or theft of the physical TRAVEL TICKET, passengers have 3 options:
   • Download the PERUWAYS eTicket app on their phone from the Play Store for Android or Apple Store for IOS and view their virtual ticket and payment voucher.
   • Obtain a new ticket by visiting www.PERUWAYS.com to reprint the TRAVEL TICKET clicking on the following link: http://bit.ly/imprimir-ticket
   • Approach one of the Points of Sale, where they can request that the ticket be forwarded to their email. Passengers must do the above at least sixty (60) minutes before the departure of the train; otherwise, they will lose the contracted service.
2. If the CLIENT misses the trip due to unjustified delays, either due to flight delays (weather conditions), strikes or stoppages, verified health conditions, PERUWAYS will assess each case and offer, in its sole discretion and to the extent possible, the possibility of changing the date of travel, depending on space availability. Under no circumstances will PERUWAYS grant any refund.

VIII. Limits of liability

Van + Train departures and continuity of travel are subject to change due to weather conditions, technical reasons, route conditions, acts of God or force majeure.

1. PERUWAYS assumes no obligation or liability for any change, delay and/or stopover, reasonably necessary or unavoidable, prior to or after the start of the contracted service, which occurs as a result of an action, omission or any other unexpected or unpredictable event, act or circumstance beyond PERUWAYS’s control, including alleged acts of God or force majeure.
2. CUSTOMER understands and accepts that the service is considered as provided from the time the Ticket Reservation and/or Train boarding passes are sent by email by Peruways.
3. If necessary, PERUWAYS may modify the timetables, stopovers or start and end station of the travel route, making every effort to advise the CLIENT in advance. If the CLIENT disagrees with these changes, he/she can cancel the trip and request the refund of the TRAVEL TICKET, which will be made by credit note.
4. PERUWAYS undertakes to make every effort to transport the CLIENT and his/her baggage with reasonable punctuality. The times indicated in the TRAVEL TICKET or some other publication are not guaranteed as to their compliance as they may vary for reasons of sudden force majeure, safety or other extraordinary circumstances or events beyond the company’s control. PERUWAYS will take all reasonable and possible measures to avoid delays in the transport of its passengers and luggage.   If for any reason, duly proven and directly attributable to PERUWAYS, there is any delay in the start of the trip in excess of 2 hours, PERUWAYS’s liability will be limited only to returning an amount not greater than the cost of the TRAVEL TICKET to the CLIENTS wishing to cancel their trip. If such delay occurs during the trip, depending on the leg in which it occurs, the liability will be limited to an amount not more than 50% of the cost of the TRAVEL TICKET of the affected leg, according to the criteria established by PERUWAYS’s Return Policy.
5. Returns will be made by means of Credit Notes, which may be used by the CLIENT or by a third party to whom this document is transferred for transport with PERUWAYS, up to the date indicated in said document. To do this, the CLIENT must submit the Credit Note at the time of making the change.
6. PERUWAYS assumes no responsibility for any damages that CLIENTS or their luggage may suffer, nor for delays in the delivery thereof, or those caused in the issuance of TRAVEL TICKETS arising from situations external to PERUWAYS or any of its suppliers.
7. In cases of justified need or acts of God or force majeure, PERUWAYS may, without prior notice, replace the means of transport with an alternative or supplementary one, modify or delete the stopovers indicated in the TRAVEL TICKET or the travel timetables, without assuming any responsibility.
8. If after the start of the transport service, for any reason PERUWAYS is unable to complete it, PERUWAYS will take all actions at its disposal to provide the CLIENT with alternative means of transport to complete the trip at no additional cost to it, without any responsibility for PERUWAYS.
9. If after the start of the transport service, the train must return to the point of origin, PERUWAYS’s liability will be limited to returning to the passenger the cost of the TRAVEL TICKET by means of a credit note, which will be used for a new TICKET.
10. If the CLIENT, without any proven justifiable cause, decides to get off the means of transport of this agreement before its final destination, it will do so at its own risk and responsibility, which must be stated by the CLIENT in writing to PERUWAYS. Likewise, if PERUWAYS, in order to fulfill the service, requires to provide another form of alternative and/or supplementary transport and the CLIENT decides for any reason not to use such service and continue the journey on its own, the CLIENT will assume personally and exclusively the entire cost, risk and responsibility arising from such decision, without obligation or liability for PERUWAYS.
11. In any of the cases set out in points 1, 2, 3, 4, 5, 6, 7 and 8 of this section, PERUWAYS shall not assume any obligation or liability to CLIENTS or third parties for delays or inability to make connections with other means of transport, or not adequately complying with or enjoying the obligations or rights, respectively, agreed with hotels, restaurants or commitments in general agreed with any person, entity or company, regardless of the line of business or corporate purpose.
12. Any formalities to materialize the returns referred to in this section will be carried out in accordance with section X of these Terms and Conditions.

Train only departures and continuity of travel are subject to change due to weather conditions, technical reasons, route conditions, acts of God or force majeure.

1. PERUWAYS assumes no obligation or liability for any change, delay and/or stopover, reasonably necessary or unavoidable, prior to or after the start of the contracted service, which occurs as a result of an action, omission or any other unexpected or unpredictable event, act or circumstance beyond PERUWAYS’s control, including alleged acts of God or force majeure.
2. CUSTOMER understands and accepts that the service is considered as provided from the time the Ticket Reservation and/or Train boarding passes are sent by email by Peruways.
3. If necessary, PERUWAYS may modify the timetables, stopovers or start and end station of the travel route, making every effort to advise the CLIENT in advance. If the CLIENT disagrees with these changes, he/she can cancel the trip and request the refund of the TRAVEL TICKET, which will be made by credit note.
4. PERUWAYS undertakes to make every effort to transport the CLIENT and his/her baggage with reasonable punctuality. The times indicated in the TRAVEL TICKET or some other publication are not guaranteed as to their compliance as they may vary for reasons of sudden force majeure, safety or other extraordinary circumstances or events beyond the company’s control.
5. PERUWAYS assumes no responsibility for delays caused by the train operator (carriers), as PERUWAYS cannot be held directly responsible for any delays as a booking platform.
6. PERUWAYS assumes no responsibility for any damages that CLIENTS or their luggage may suffer, nor for delays in the delivery thereof, or those caused in the issuance of TRAVEL TICKETS arising from situations external to PERUWAYS or any of its suppliers.
7. In cases of justified need or acts of God or force majeure, PERUWAYS may, without prior notice, replace the means of transport with an alternative or supplementary one, modify or delete the stopovers indicated in the TRAVEL TICKET or the travel timetables, without assuming any responsibility.
8. If after the start of the transport service, for any reason PERUWAYS is unable to complete it, PERUWAYS will take all actions at its disposal to provide the CLIENT with alternative means of transport to complete the trip at no additional cost to it, without any responsibility for PERUWAYS.
9. If after the start of the transport service, the train must return to the point of origin, PERUWAYS’s liability will be limited to returning to the passenger the cost of the TRAVEL TICKET by means of a credit note, which will be used for a new TICKET.
10. If the CLIENT, without any proven justifiable cause, decides to get off the means of transport of this agreement before its final destination, it will do so at its own risk and responsibility, which must be stated by the CLIENT in writing to PERUWAYS. Likewise, if PERUWAYS, in order to fulfill the service, requires to provide another form of alternative and/or supplementary transport and the CLIENT decides for any reason not to use such service and continue the journey on its own, the CLIENT will assume personally and exclusively the entire cost, risk and responsibility arising from such decision, without obligation or liability for PERUWAYS.
11. In any of the cases set out in points 1, 2, 3, 4, 5, 6, 7 and 8 of this section, PERUWAYS shall not assume any obligation or liability to CLIENTS or third parties for delays or inability to make connections with other means of transport, or not adequately complying with or enjoying the obligations or rights, respectively, agreed with hotels, restaurants or commitments in general agreed with any person, entity or company, regardless of the line of business or corporate purpose.
12. Any formalities to materialize the returns referred to in this section will be carried out in accordance with section X of these Terms and Conditions.

1. Conditions for changing the date and service of TRAVEL TICKETS

1. Changes of date and service shall only be made at least one (1) week before the train departure time subject to space availability, presenting a copy of the identity document of the holder of the TRAVEL TICKET and the TRAVEL TICKET to be changed, indicating the new date or service to be modified. Consequently, requests for TRAVEL TICKETS purchased within or less than 1 week prior to the train departure time cannot be accepted.
2. CLIENTS may make non-face-to-face date and service modifications by contacting PERUWAYS’s by email contact@PERUWAYS.com.
3. If the change of the service is for the same day, for a service with the same rate, the CLIENT will not have to pay any additional charge.
4. If the change is for the same day and for a service with a lower rate, the change will be made at no cost and with no refund for the difference in rates.
5. If the change is for the same day and for a service with a higher rate, the CLIENT must pay PERUWAYS the difference in rates.
6. If the change is for another date and for the same service or for a service with a lower rate, it will be subject to a 10% surcharge for administrative expenses, without any refund for the difference in rate, with the exception of COVID19-related cases.
7. If the change is for another date and for the same service or for a service with a higher rate, it will be subject to a 10% surcharge for administrative expenses plus the difference in fees, with the exception of COVID19-related cases.

1. Cancelation policy for train tickets
2. Train ticket cannot be cancelled and they are non-refundable or transferable.
3. Once an order is placed, CUSTOMER allows Peruways to start the internal booking process and CUSTOMER accepts and understands that they cannot be refunded if they to provide the passengers’ details or mandatory documents on time.
4. Any passenger who fails to board the train at its departure, at the station of origin, or at any stations prior to destination, WILL LOSE ALL RIGHTS OVER THE TRAVEL TICKET, and no reimbursement by PERUWAYS will apply.
5. PERUWAYS is not responsible for any event that prevents the use of the Train tickets. Such as: natural disasters, strikes, medical conditions, personal reasons or any event beyond our control that prevents you from using train tickets Therefore, we will not be able make any refund or modification on your ticket(s).

1. Complimentary shuttle
2. The complimentary shuttle service is extended as a courtesy, facilitating transport between accommodations or a designated meeting point in Cusco and the train station, and vice versa.
3. Since the shuttle service is not encompassed within the paid train service, passengers choosing to reach the train station by other means will not qualify for a full or partial refund.
4. Neither the carrier nor the booking platform is obligated to offer this shuttle service. Its provision remains a gesture of goodwill and is subject to the discretion of the booking platform or the railways companies.

XII. Safety Conditions

1. During transport, passengers shall endeavor to maintain the social distancing established by the CARRIER and the corresponding health standards.
2. Supplementary entertainment activities will be subject to compliance with the country’s health standards.
3. PERUWAYS reserves the right to refuse transporting anyone with symptoms of Covid19 as well as anyone who does not observe the social distancing established for seating or in the queues for boarding or disembarking and/or does not comply with the basic hygiene recommendations when sneezing or coughing at stations or trains.
4. PERUWAYS reserves the right, in its sole discretion, to refuse transporting any person who has purchased the TRAVEL TICKET unlawfully, or whose TRAVEL TICKET has been tampered with, damaged or manipulated, or that in any way breaches the law applicable to PERUWAYS fares, or the rules and regulations issued and published by PERUWAYS, or that is under the influence of alcohol or drugs, or has lost control of his/her faculties in any way, or that, by any circumstance or state, poses an actual or potential danger to his/her own safety and/or that of passengers. PERUWAYS also reserves the right to refuse transporting any person who sells or attempts to sell any product or service within its transport vehicles without having the prior authorization issued by PERUWAYS. PERUWAYS may request the assistance of the National Police or the relevant authorities to deal with the passenger.
5. PERUWAYS reserves the right to physically check and search any baggage that may pose a danger to the safety of its passengers and employees.
6. The following baggage and passengers will not be allowed on board:
   • CLIENTS found under the influence of toxic substances, alcohol, drugs or other substances or who are carrying them.
   • CLIENTS whose physical or health condition is not suitable for travel and/or show symptoms of Covid19, in accordance with the rules and regulations issued by the Peruvian health authority.
   • CLIENTS who do not wear a mask, face shield and/or fail to observe the health and/or safety measures established.
   • Weapons, ammunition, explosives, flammable substances or any other item that poses a hazard to passengers, crew and/or cargo. CLIENTS transporting any items mentioned above.
   • Items and/or animals that cause discomfort to passengers due to their size, volume, weight or other characteristics, or that block movement in the cars or can hinder evacuation in case of an emergency.
   • Protected animal or plant species, archaeological items or any other item whose transport is prohibited under Peruvian law.
7. If the passenger forgets or loses an item during the trip, he/she can contact to request information about it.
8. Items forgotten on board shall be kept in custody by the staff of the respective station and taken to the security offices at Wanchaq Station (Cusco). These forgotten items may be subjected to a disinfection process in accordance with the health standards issued for this case. If the items have contact tags, the passenger service staff will contact the passenger for identification and pick-up.
9. Items forgotten on board will be kept in the security office of Wanchaq Station (Cusco) for a period of up to three (3) months, after which they will be disposed of through the Asset Security office, without any liability for PERUWAYS.
10. Passengers must follow all safety instructions for emergency situations, whether due to internal, external or natural reasons.
11. Pursuant to Article 135 of the National Railway Regulations, any person who, whether inside our outside the train, directly or indirectly, endangers or causes any damage to train occupants, rolling stock and/or train assets, shall be placed at the disposal of the police authorities.
12. If during the trip a person is suspected to be infected with Covid19, the established protocol will be enforced and the relevant health authorities will be informed.
13. During the trip passengers must remain seated and may only use the toilets, and/or other services according to the availability thereof and with prior authorization from the CARRIER.

XIII. Conditions and terms for refund for return of items purchased on board

1. Train ticket cannot be cancelled and they are non-refundable or transferable.
2. Once an order is placed, CUSTOMER allows Peruways to start the internal booking process and CUSTOMER accepts and understands that they cannot be refunded if they to provide the passengers’ details or mandatory documents on time.
3. PERUWAYS is not responsible for any event that prevents the use of the Train tickets. Such as: natural disasters, strikes, medical conditions, personal reasons or any event beyond our control that prevents you from using train tickets Therefore, we will not be able make any refund or modification on your ticket(s).

XIV. Hiram Bingham free complimentary ticket

When booking a Hiram Bingham roundtrip ticket, with a minimum of 3 weeks advance notice, passengers will receive a complimentary Machu Picchu entry ticket and a bus ticket from Aguas Calientes to Machu Picchu. This offer is only valid for passengers who book a Hiram Bingham roundtrip ticket exclusively with at least 3 weeks in advance. Please note that this offer is not available if passengers book one way Hiram Bingham and one way Expedition or Vistadome; both journeys must be Hiram Bingham to qualify as roundtrip.

Please note that the Machu Picchu entry ticket and the bus ticket are provided as a courtesy service and are not included in the train ticket price. Peruways or the railway is not obligated to provide these complimentary Machu Picchu and bus tickets if the passenger does not meet the requirements, and no refunds will be issued.

XV. Personal Data Protection

1. The CLIENT will provide PERUWAYS with identification data, which is considered to be personal data in accordance with the relevant legislation. The CLIENT may choose not to provide the requested information, except as necessary for the performance of this agreement.
2. The CLIENT authorizes PERUWAYS to store, process and use its personal data for purposes of the agreement. In addition, it accepts to receive commercial information that may be of interest to it.
3. The CLIENT declares to know that, in order to exercise its legal rights, such as access, rectification, cancellation and objection regarding its data, it may send PERUWAYS an email to contact@peruways.com–; it may also revoke its consent to process its personal data at any time. The revocation shall not take effect with regard to actions that have been carried out, or against the processing necessary for the performance of a current contract or its legal consequences, or are contrary to treatments permitted by law.

1. Restrictions on the sale of alcoholic beverages on board
2. According to Peruvian law, the sale of alcoholic beverages to minors is prohibited.
3. Similarly, according to Peruvian law, during elections, the sale of alcoholic beverages of any kind is not allowed from 8:00 hours of the day before voting, until 8:00 hours the next day.
4. In the cases mentioned above and in any case determined by Peruvian law, PERUWAYS will replace alcoholic beverages with non-alcoholic beverages.

ANNEX 1 – INFANTS AND CHILDREN’S POLICY

Infants and children must travel accompanied by a responsible adult (over 18 years of age) and according to the following:

1. Minors between 0 and 2 years of age are considered infants. They will not pay for a ticket if during the trip, they occupy the seat of the responsible adult and the provisions contained herein are fulfilled.
2. If a seat is required for an infant, the special rate equal to 50% of the adult’s ticket price must be paid.
3. Minors between 3 and 11 years old are considered children. They will pay the special rate equal to 50% of the price of the adult’s ticket.
4. If an infant travels with a responsible adult, the infant will not pay for a ticket; having to occupy the same seat as the adult in charge.
5. If two infants are traveling with a responsible adult, one of them, for safety reasons, will need an additional seat, for which 50% of the adult’s ticket price will be paid. If the above is not met, the travel of the infants and the responsible adult may be prevented for safety measures .
6. Three or more infants are not allowed to travel with only one responsible adult.
7. A responsible adult can travel with as many children as permitted by the booking system. Similarly, if an adult travels with an infant, he/she can bring the children allowed by the booking system. If traveling with two infants and additional children, the children must be accompanied by a second responsible adult.
8. Children will not be allowed to travel without adult company.
9. Seats for infants, children and responsible adults will be reserved according to the available spaces.
10. In no case PERUWAYS will assume responsibility for the care of infants and children, who are the sole responsibility of the responsible adult who accompanies them.
11. The requirements regarding the health standard established in the country must be met.

ANNEX 2 – PURCHASE OF TRAVEL TICKETS THROUGH PERURAIL’S WEBSITE

Terms and conditions:

In order to protect our CLIENTS from potential electronic fraud mechanisms, the purchase of TRAVEL TICKETS through the website www.PERUWAYS.com will additionally be subject to the following terms and conditions:

1. The payment methods authorized to purchase TRAVEL TICKETS through the www.PERUWAYS.com website are: PayPal, Visa, Safetypay and MasterCard.
2. When purchasing TRAVEL TICKETS through the PERUWAYS website, the credit card operator verification process will be carried out. In case this verification cannot be performed, the CLIENT will receive an email with a code number with which he/she must personally validate the purchase.The CLIENT may validate the purchase of the TRAVEL TICKET at the points of sale listed in Exhibit 1, within a period not less than one (1) hour before the departure time of the train, for which he/she must present the following information:
   • The purchase code number assigned in the email.
   • The credit card used to make the purchase.
   • Valid Identity Document.

In case the passenger is not the holder of the credit card used to make the purchase on the PERUWAYS website, he/she must present – at the chosen point of sale – photocopies of the credit card and I.D. of the cardholder.For this purpose, PERUWAYS’s web system will establish the points of sale available to carry out the validation process referred to in the preceding paragraph.

3. For the validation process, in the event that the CLIENT: (i) being obliged to present his/her physical credit card and valid ID or photocopies of the credit card and identity document of the cardholder, -as indicated in the above page-, fails to do so, or (ii) does present it but the data of the credit card differs from that entered when completing the data of the purchase made through the www.PERUWAYS.com website; PERUWAYS shall have the right to cancel the purchase made.If this is the case, the CLIENT may only take the train if he/she purchases a new TRAVEL TICKET. The provision of the rail transport service or any other service provided by PERUWAYS will be subject to the availability of the respective service.In this sense, PERUWAYS is not responsible if there are no TRAVEL TICKETS available or the specific service that the CLIENT intends to acquire.As stated in points 2 and 3 above, the issuance of the TRAVEL TICKET to the CLIENT is subject to the favorable completion of the validation process carried out by PERUWAYS.Consequently, a TRAVEL TICKET without prior validation by PERUWAYS does not entitle boarding the train nor does it oblige PERUWAYS to provide the transport service.The CLIENT accepts the terms and conditions detailed in this exhibit, releasing PERUWAYS from liability in case any of the above assumptions occurs.

Privacy

1. THE CLIENT can purchase his/her TRAVEL TICKET at www.PERUWAYS.com, a convenient, easy and SAFE means.
2. PERUWAYS uses the highest international safety standards and certifications.
3. PERUWAYS uses SSL technology, with a certified provider.
4. All information entered into our system is strictly confidential.
5. Any information provided by the CLIENT during the TRAVEL TICKET sale process will be treated confidentially.

ANNEX 3 – PASSENGER OBLIGATIONS ESTABLISHED BY THE NATIONAL RAILWAY REGULATIONS

1. Arrive at the corresponding station in advance as provided in the TRAVEL TICKET, in order to board the respective train in a timely manner.
2. Board the train before the scheduled time of departure.
3. Travel carrying their respective TRAVEL TICKETS.
4. Board or exit the train only when it has come to a full stop.
5. Do not board the train in a drunken state or under the influence of drugs, with animals, flammable materials, explosives or weapons.
6. Follow the crew’s instructions.
7. Do not smoke in the car lounge.
8. Do not board the train with baggage whose contents contravene current customs rules, or special laws.
9. Look after their carry-on luggage, carried in the car lounge.
10. Properly use the toilets.
11. Do not enter the driving cab.
12. Do not fully or partially obstruct the closing of doors or transit through the corridors.
13. Do not look out, lean or put your arms out the windows.
14. Do not exit the car, when it has to stop at some stage of the route for any reason, unless otherwise instructed by the crew.
15. Do not activate the emergency brake device of the cars.
16. Do not advertise or sell goods on trains unless duly authorized by PERUWAYS.
17. Do not throw garbage on the floor of stations, cars, or outside them; use the corresponding waste bins.
18. Do not break, damage or destroy any object owned by PERUWAYS.
19. Do not soil, write or paint on trains, accesses and facilities.
20. Do not perform acts that alter order, decorum or good customs.
21. Comply with all obligations under these Terms and Conditions.

ANNEX 5 – SPECIAL CONDITIONS APPLICABLE TO BELMOND HIRAM BINGHAM SERVICE

1. PERUWAYS will send the Symptomatology Data Sheet at the time of confirming the booking and sending the travel tickets to the direct passenger and/or travel agency, as appropriate. THE CLIENT must send the Symptomatology Data Sheet to PERUWAYS within 24 hours before boarding the train. The delivery of this completed and signed data sheet by each passenger to PERUWAYS will be indispensable to take the trip.
2. Every family or group of passengers wishing to travel together must approach our registration module – located at the train station – on the same day of the trip, and request the group registration form, which must be completed, signed (by the team leader) and delivered to our staff.
3. Belmond Hiram Bingham reserves the right to modify the seats assigned on the purchased ticket, in order to promote social distancing. Confirmation will be given at check-in.
4. For the same purpose, the Observatory Bar Car will have 2 work shifts on both ways. In the outward journey, it will open from 9:15 a.m. to 10:00 a.m. and from 10.15 a.m to 11.00 a.m. In the return trip, it will open from 17.50 p.m. and 18:20 p.m. and from 6:30 p.m. to 19:00 p.m. Each passenger will be informed of the shift that has been assigned to them. Unless this provision is changed by the Peruvian health authority.
5. In case any CLIENT of this service is unable travel for showing Covid19 symptoms prior to boarding and/or because from the Symptomatolgy Data Sheet he/she is suspected to be infected with the disease, he/she and companions may change the date of travel by requesting it up to 30 minutes prior to the trip, without penalty or fare difference; or request a refund. If a refund is requested, it will be made by means of a Credit Note, which may be used until the date stated in said document by the CLIENT or by a third party to whom the transport document with PERUWAYS has been transferred. In order to obtain the Credit Note, the CLIENT must provide evidence that he/she has not been able to board for having presented symptomatology before boarding.
6. To obtain new tickets, the CLIENT must present the Credit Note at the time of making a new booking.

(*) PERUWAYS operate by our Bimodal Format (Vehicle + Train)